Terms of sale

These General Terms of Sale govern the contractual relationship between Sensa and any customer making a purchase on sensa-store.com. By placing an order, you accept these terms in full.

1. General These terms of sale apply to all orders placed on our website. Sensa reserves the right to amend them at any time. Changes will apply to orders placed after their publication on the website.

2. Products and availability The products on our website are described with the greatest care. However, minor differences (colour, size, etc.) may exist. Product availability is shown on the product page. If an item is unavailable, we'll let you know promptly and offer a refund or an alternative solution.

3. Prices and payment All prices are shown in the currency of your country (pounds sterling, £, for UK customers) and include VAT. Any shipping costs are added to the product price at checkout. Payment is made using secure methods (credit/debit card, PayPal, Apple Pay, Google Pay, etc.). Sensa reserves the right to change its prices at any time, but the price charged will be the one in force when your order was placed.

4. Orders Every order is confirmed by an email containing a summary and your order number. Sensa reserves the right to cancel an order in the event of a payment issue or incorrect information provided by the customer.

5. Shipping Please see our Shipping Policy for details of delivery options, timescales and conditions. The risks associated with transport pass to the customer upon delivery.

6. Returns and refunds Returns are accepted within 30 days of receiving your order. Items must be returned in their original condition. Please see our Returns Policy for more details.

7. Guarantee and liability Sensa guarantees its products against manufacturing defects for a period of 30 days. The guarantee does not cover damage caused by improper use or normal wear and tear.

8. Personal data The information collected is used solely to process your orders and improve your customer experience. Please see our Privacy Policy for more details.

9. Disputes In the event of a dispute, we will always try to reach an amicable solution first. If no agreement is reached, the French courts will have jurisdiction, without prejudice to any mandatory consumer rights you have in your country of residence.

10. Contact For any questions or complaints, contact us at contact@sensa-store.com.